Purchase and return policy

Purchase and return policy

  1. Our office service hours (online shop, social media and phone support) are from 9 am to 5:00 pm CST Monday through Friday, with the exception of Holidays in Mexico.
  1. All our items are made to order, the estimated production time is 2 weeks. Production times may vary during Holiday season.
  1. Prices are in American Dollars. 
  1. Wiwiurka Toys is not liable to you for any damage resulting from the use or misuse of the products offered through our website. Any damage remains the responsibility of the user or his/her guardian.
  1. Purchasing process:

The purchasing process starts when payment is processed. The steps are the following:

  1. Wiwiurka will provide the Customer with a purchase confirmation.
  2. Allow sufficient time for the product to be manufactured.
  3. Upon shipping Wiwiurka will update the Customer in real time with the tracking number and carrier handling the package for an appropriate tracking thereof.

We suggest to keep track of the package and verify all contents upon delivery

 

Wiwiurka Toys is not liable for lost, damaged, or stolen items if the protection is not selected. 

Customers can also reach out to us directly at hello@wiwiurka.com to report an issue.

  1. All sales are final. Once the order is shipped NO cancellations, returns or modifications will be accepted.
  1. At Wiwiurka, we take pride in providing high-quality products and ensuring customer satisfaction. If you happen to receive an item with any defect or fault caused by us, please don't hesitate to contact us within 7 business days of receiving your order. We will promptly address the issue at no cost to you.

    However, it's essential to note that we won't be able to offer refunds or replacement pieces in cases where the damage results from modifications, improper use, improper assembly, or not following our care and maintenance recommendations. We kindly ask our customers to handle the products with care and adhere to our guidelines to ensure their longevity and safety.

    Your satisfaction is of utmost importance to us, and we're always here to assist you with any questions or concerns. If you need any further assistance, please feel free to reach out to us via email to hello@wiwiurka.com

    Thank you for choosing Wiwiurka and being a valued customer!