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Privacy Policy

Your privacy is of the utmost importance to Wiwiurka Toys. This means that all your data will be stored with us and used with discretion. This Privacy Policy describes how and when we collect, use and share your personal information.

This Privacy Policy does not apply to the practices of third parties, including PayPal, Stripe or any other third party services.

Through our website, at Juguetes Wiwiurka we collect the personal information necessary to carry out the commercial exchange. It is the user's responsibility to provide truthful and reliable information and the Company guarantees its security. The created database is stored securely and is not shared with third parties.

The personal information collected includes: full name, shipping address, tax information, telephone number and email account.

The information collected may also be used to send periodic information such as newsletters or the implementation of promotions in our store. Likewise, it will be temporarily stored in our cookies to offer the best user experience.

  1. Privacy and Transportation Service:

We use your personal information to process your order. We share your personal information with our transportation services (DHL, Estafeta, FedEx or the Mexican Postal Service). All payments are processed through PayPal. Your payment information is sent from your bank or credit card company to PayPal. Your bank information is never shared with us.

  1. Contact Channels:

If necessary, we will contact you via email. Solely and exclusively in cases where it is necessary to contact you to receive an urgent response and after having previously tried to contact you by email, we will contact you by telephone using the number registered in your order or in your PayPal payment notification.

  1. newsletter

Your name and email account will exclusively be added to our newsletter database to keep you informed about our news.

With your prior authorization, we may send you SMS text messages about our store, our products and other updates. Updates may include purchase or abandoned cart reminders. Webhooks can be used to activate the text message reminder system.

You may choose to be removed from said database by accessing the link included at the end of each email or by contacting us directly with your request at: hola@wiwiurka.com

  1. Protection of Information

We will retain your personal information only to the extent deemed necessary to provide you with our services as outlined in our Privacy Policy. However, we may be required to retain this information to comply with legal and/or regulatory obligations and to resolve disputes.